A non-refundable deposit is required at the time of booking to secure your accommodation. For B&B bookings of 1-3 nights, the deposit is the cost of the first night, and for B&B bookings of 4 or more nights, a deposit equivalent to the cost of two nights’ accommodation is required. The balance for B&B bookings may be paid on departure. For the self-catering apartments, a non-refundable deposit of 25% of the total cost is required on booking, and the balance is due 4 weeks before the start of the holiday.
When a booking is made, the contract is automatically deemed to be with The Cottles-Polperro.
In the event of early departure or a reservation being cancelled, the following charges become payable by the guest. Please note that we shall endeavour to re-let the booking, and if we manage to do so, we will refund you these charges, minus the deposit and any administrative costs. –
If the booking is cancelled less than 14 days before arrival then a charge equal to 50% of the stay will be made.
If the booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made.
If the booking is cancelled 14 or more days before arrival then a charge equal to the first night of the stay will be made.
The accommodation must be left clean and tidy. All breakages and damage must be reported. If you are not satisfied and wish to bring any matter to our attention, please do so right away in order that shortages or faults can be rectified in the quickest possible way. All breakages and damage must be paid for.
On the day of arrival your room/self-catering apartment will be available from 4-6pm for booking in. If you are arriving outside these times, please contact us in advance.